We work closely with our customers.

Our business is delivered through building relationships with our clients – a relationship which is flexible and creative across every project. We want to understand who our clients are, what they truly want to accomplish, why they want to achieve the goals they've set for themselves, where they want to go with the information they gather, how they would like to use their new found knowledge, and when they want to get it all done.

Where most companies focus on getting your business so they can make a quick buck, we focus on knowing your needs, philosophies, opportunities and challenges, so we can help make your business better, stronger, faster, more agile in responding to changes in the marketplace.

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Our Services

What We Can Do For You



There's patterns hiding in your data; we'll help you find them.

Most businesses have evolved beyond using just creative processes, into highly data-driven machines. Those on the cutting edge have learned to use analytics to determine the outcomes of strategies or efforts and to guide decisions for future programs and projects.

It's easy to get stuck looking at the same data the same way. We take your data, add our proprietary segmentation and modeling techniques, and deliver your data interpreted to best guide new or enhanced strategic plans for your business.

Our results will help you decide how to allocate budget costs across your business.

Whether your business is focused on portfolio analysis, risk analysis, risk segmentation, predictive modeling, consumer profiling, or scoring, we have the knowledge and tools to help you reach your goals.

We can help you solve the challenges of analyzing massive, complex data sets, especially when the data is in a constant state of change (often referred to as Big Data), without breaking the bank.



Any monkey can create a survey, but only Your Voice will make it succeed!

If you’re looking for Qualitative Research, we can provide very in-depth research through several different methods, depending on the scope of your project. All of our Qualitative Research Analysis is conducted on site, without ever sub-contracting. Our Qualitative Research methods can include:

  • Postal Mail
  • Inbound Telephone
  • Virtual Agent Telephone
  • Live Agent Telephone
  • Door-to-door
  • Mini Groups
  • Dyads and Triads
  • Focus Groups
  • In-depth Interviews

Our vast experience in each of these methods, enable us to recommend the most effective method for our clients.

We use a state-of-the-art CATI (Computer-Assisted Telephone Interviewing) system to deliver our Surveys and perform Market Research. This system includes a full suite of supporting applications, such as:

  • Call Recording
  • Conditional Dialing
  • Manual/Preview Dialing
  • Advanced Reporting & Analytics
  • Multilingual Scripting & Text-to-Speech

Companies use our telephone and web based Survey and Market Research services for a variety of reasons:

  • Customer Satisfaction
  • Lead Generation
  • Understanding Needs and Wants
  • Predictive Modeling
  • Substitution for Mail
  • Product Use Tracking

One of the biggest advantages of our telephone based service is the ability to provide Hosted or Self-Serve capabilities, and Live Agent or Interactive Virtual Agent options for your project.

We also offer inexpensive and quick to market web based Surveys for obtaining consumer and business research feedback. These surveys can be launched quickly and easily, with minimum cost.

All of our Survey and Market Research methods enable you to make quick decisions about the strategy and direction of your company.



Whether you are looking to contract the operation and responsibilities of specific business functions to a third-party service provider, or need short-term help with a project you’re working on, we can help.

We have experience in providing support with back office functions such as:

  • Document Administration
  • Reporting
  • Analytics
  • Finance
  • Accounting

Or, front office functions such as:

  • Inbound/Outbound contact centre
  • Customer Care
  • Early Stage Receivables
  • Customer Surveys
  • Consumer Research
  • Quality Audits

These services are offered on a fee-for-service basis, which helps your business become more flexible by transforming fixed costs into variable costs, allowing you to respond to changes in required capacity without investing in additional assets. Outsourcing can be highly cost effective; we manage the training and can adjust to manage your continually flexing workload.

And, by making your business more flexible, you can increase the speed of your core business processes. Call us, toll-free, 1-855-328-6423 or email us, to talk about how we can help your business today!

Direct Mail

Direct Mail

Whether you have products that are easy to sell, and are familiar to your customers and prospects, or your business deals with large-ticket items that may require a demonstration; from development, to printing, to delivery, we can help get your information into the right hands.

  • Get your desired mail into the hands of targeted individuals, or deliver it on a neighbourhood-by-neighbourhood basis.
  • We give you targeted mailing by analysing your own data to determine the most likely individuals who will respond positively
  • With our experienced database targeting we are always cost effective
  • We can help you produce clear, concise, and effective business-to-business mail communication



Leveraging technology, to do more with less

By utilizing our cloud-based dialing application, your business can leverage the most sophisticated Outbound and Inbound technology available, while maximizing your available resources and ROI; all without additional capital expense or staff.

You can forget about paying upfront for hardware that is expensive to purchase, operate, and upgrade. Our solution comes complete with everything you need:

  • SaaS
  • Customizable Interactive Virtual Agent (Outbound)
  • Customizable Interactive Virtual Agent (Inbound) aka IVR
  • Predictive Dialer
  • Agent Softphone Application
  • Blended Outbound / Inbound
  • Computer Telephony Integration API
  • Call Recording
  • Reporting & Analytics

If you have a call centre with only a handful of people, or your site has hundreds of staff, you can immediately turn your people into blended Outbound/Inbound agents taking on live connections. Let our application leave pre-recorded messages when an answering machine or voicemail is detected, and skip past the no answers and busy signals.

Increase your Right party Connects by up to 300%, by easily penetrating any size list.

Our state-of-the-art customer contact solution is a multi-tenant intuitive Interactive Voice Communication platform that has been revolutionary for contact centers in need of dialing and IVR solutions. And, the best part is, it’s SaaS (Software as a Service), which means you can access it entirely from the web, maintained and supported at no cost to you – that means you have no capital expense!

Voice Broadcasting through our Interactive Virtual Agent application enables clients to send professionally-recorded, automated messages to phone recipients using simple informative scripts or longer, complicated multi-faceted surveys.

We can help you collect customer responses and capture data input, such as responses to questions or credit card payment information, all without requiring a single call centre agent. The possibilities are endless.



Your company image is important to you

Providing affordable choices is what's important to us

Our goal is always to make our clients stand out from the crowd. So, if you're looking for a cost-effective way to make your presence known and get noticed on the web, we can help. We've helped our clients develop unique and cutting edge solutions to get them noticed.

Some of the areas we can help with are:

  • Web site design
  • Logo design
  • Web based Surveys
  • Social Media management
  • Personalized Micro-sites for your customers

Creating a web presence doesn't need to be expensive or time consuming. We have developers available to help you determine what you want to accomplish for your business, and match your vision with a technical reality.

Depending on your budget, we can help you with the most basic of designs, to the more intricate.

Relationship based partnerships drive better results for everyone.

Our people, in conjunction with our technology, will make it possible for you to reach prospects and customers with the most effective campaigns possible, and continuously update you with the latest customer information so we can fine-tune your strategy and maximize your results.

What makes us different.

We have a hands-on team who are committed to your business. Highly experienced professionals work on all aspects of our relationship with you, which always results in the best results for you.

We are committed to innovation, and you’ll always find us to be a proactive organization. We enjoy challenging ourselves and our clients to explore creative ways to achieve our goals, while you achieve measurable results to build on success.

There are never any surprises when partnering with Your Voice. We focus on strict Quality Assurance processes to eliminate errors during every project we execute. Whether it's print, digital or any other media, our focus is to provide a smooth and effective result for every project.

There is integrity with your brand, and we respect that. We use proven techniques, to work with and build on the distinct value of your brand, to achieve your goals.

Ultimately, we want to build strong relationships with you [our client], so you can create long-term relationships with your customers. Whether you are focused on acquisition, retention, customer service, regulatory or anything else – our objective is to maximize relationship and value for your customers and your brand – at every customer touch-point.

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